PRIVACY POLICY

Last Updated: November 10, 2025

Welcome to PDF Hero!

At PDF Hero, we are committed to protecting your privacy. This policy explains how we handle your data and personal information.

1. INFORMATION WE COLLECT

1.1 Account Information (Optional)

  • Name
  • Email address
  • Login information (Apple ID or Google)

1.2 Subscription Information

  • Subscription status (active/expired)
  • Subscription and renewal dates
  • Selected subscription type
  • * Note: Payment transactions are processed by Apple/Google, we don't receive payment information

1.3 Device Information (Local Only)

  • Device type and operating system
  • App version
  • Device identifier (for licensing only)

2. INFORMATION WE NEVER COLLECT ❌

  • We don't collect or store your files (PDF, images, video, audio)
  • We don't upload your files to any servers or cloud
  • We don't track your activity or app usage
  • We don't share your data with third parties
  • We don't use tracking tools or advertisements
  • We don't access your file contents

3. HOW WE USE YOUR INFORMATION

3.1 Account and Subscription Management

  • Verify subscription validity
  • Enable features for subscribers
  • Send important subscription notifications

3.2 App Improvement

  • Fix technical bugs
  • Improve performance
  • Develop new features

3.3 Technical Support

  • Respond to your inquiries
  • Resolve technical issues

4. DATA STORAGE

  • All your files are stored locally on your device only
  • We use Keychain (iOS) to securely store account information
  • Local SQLite database for file management
  • We don't use external servers or cloud to store your files

5. DATA SHARING WITH THIRD PARTIES

5.1 Apple App Store

5.2 Google Sign-In (if you choose to register via Google)

5.3 We don't share or sell your data to any other party

6. REQUIRED PERMISSIONS

  • Camera: To capture photos and convert to PDF
  • Photo Library: To select photos from album
  • Microphone: To record audio
  • Storage: To save created files
  • Notifications: To alert you about subscription status

* All permissions are optional and you can deny them

7. YOUR RIGHTS

  • Access your personal data
  • Modify or update your information
  • Delete your account permanently
  • Cancel subscription at any time
  • Export your data
  • Refuse data collection (may affect some features)

8. DATA SECURITY

  • Account information encryption using Apple Keychain
  • Local processing of all files (on-device)
  • Your data is not sent over the internet
  • Password protection for sensitive files
  • Regular security updates

9. CHILDREN'S PRIVACY

The app is suitable for ages 4+ and does not intentionally collect information from children under 13. If we discover we have collected information from a child without required consent, we will delete it immediately.

10. CHANGES TO PRIVACY POLICY

We may update this policy from time to time. We will notify you of any significant changes via:

  • In-app notification
  • Email (if available)
  • Updating the "Last Updated" date above

Continued use of the app after changes means you accept them.

11. LEGAL COMPLIANCE

We comply with:

  • Saudi Data Protection Laws
  • General Data Protection Regulation (GDPR) for European users
  • California Consumer Privacy Act (CCPA)
  • Apple App Store Guidelines

12. CONTACT US

If you have any questions or concerns about your privacy:

We commit to responding within 48 hours of receiving your message.

📚 APPLE PRIVACY RESOURCES

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